For Patients
Below are frequently asked questions about visiting our office. You may download the New Patient Packet 
(443K)
before your first visit. Download the Free Adobe PDF Reader to view the PDF.
How do I schedule an Office Visit?
Please call (925) 933-8462 and Press 2 to speak with a Walnut Creek Receptionist to schedule your next appointment. If you’d like an appointment in San Ramon, please call (925) 242-0647 and Press 2.
If you know your insurance requires a referral from your primary care physician (all HMOs require one), please contact your primary care physician and request it from them. They can fax us the referral directly to: (925) 933-4460 (Walnut Creek) or (925) 242-0618 (San Ramon). We require a referral in order to schedule all procedures and visits.
What should I bring to my first visit?
If you are a member of an HMO, bring your referral from your primary care physician, your photo ID, your insurance card, a list of medications you are taking, copies of labs, x-ray, MRI, CT scan, operative reports, or pathology results that may be relevant to your symptoms, your copayment, and your completed Patient Information form and Health Questionnaire. Download the New Patient Packet (443K)
Download the Free Adobe PDF Reader to view the PDF
We would appreciate your arrival 15 minutes prior to your appointment time for this first consultation visit in order to make sure all your paperwork is completed.
If you need to cancel your appointment, we would appreciate advance notification of 24 hours so that your appointment time can be offered to others in need.
In order to meet our goal of providing high quality care and convenience for our patients, if you cannot arrive within 15 minutes of your appointment time, please call our office so that alternative arrangements can be made.
Why is there sometimes a delay to be seen by my provider?
All of the providers of Diablo Valley ENT make every effort to stay on schedule to minimize your waiting time. However, there may be some circumstances, such as unforeseen emergencies or procedures, that may lengthen the allotted appointment time and cause delays. Your patience and understanding is most appreciated. We do our best to give each and every patient the time and attention that they deserve.
Who may I call if I have a question prior to my surgery or procedure?
Who may I call if I have a question about my surgery/procedure results?
How do I pay for my visit?
We have detailed Financial Policies that explain our policy requiring payment at the time of service. We accept cash, check, and all major credit cards. If you have a PPO, please note that we collect all applicable copayments, unmet deductibles, and co-insurance at the time of your visit. View our DVENT Financial Policies. (22K)
Who may I call if I have a question about my bill?
What are my financial obligations?
(22K) If you have a PPO, please note that we collect all applicable copayments, unmet deductibles, and co-insurance at the time of your visit. We verify your benefits before, or when, you arrive and can inform you of your estimated financial obligation at the time of your visit.May I be billed for my copayment?
Is there a charge to have my forms completed (Disability)?
How do I obtain my medication refills?
Call your pharmacy to request a renewal of your prescription. They will contact us to renew your prescription. We may request that you come in to see your physician.
Please request your refill at least 3 business days before your prescription runs out.
If you have any questions regarding medication instructions, please contact the office at (925) 933-8462 (Walnut Creek) or (925) 242-0647 and press 2 to speak with a Receptionist.
Who should I contact if I have a questions about my medications before my procedure?
How can I obtain a copy of my medical records?
Complete the Authorization for Release of Information (65K) and mail, fax, or bring it to the office.